Dwell time is a door problem before it is a carrier problem
A lane health review starts at the yard, not in the carrier scorecard. We count how many doors can legally work at once, how many appointments were booked against that limit, and whether outbound live loads are blocking inbound empties.
Dwell that lives in the yard looks different from dwell at the door. Yard dwell is a spotting and check-in story. Door dwell is a labor and staging story. Mixing them into one “on-time” percentage makes the wrong person own the delay.
We ask for a week of appointment logs with actual in-gate and out-gate times, not only the planned window. The board then shows a simple flag: early, on window, or held for a named reason (no door, no crew, product on hold).
Carriers still matter. They matter after the site can show that a door was free. Until then, a visibility board that only tracks carrier names will keep arguing with drivers about a congestion problem the site created.